Kaiser Permanente San Rafael Medical Center
Kaiser Permanente San Rafael Medical Center is a medical facility located in San Rafael, CA. This hospital has been recognized for Patient Safety Excellence Award™, Critical Care Excellence Award™, and more.
Patient Experience Rating
6% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2023, 2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Specialty Clinical Quality Awards
Critical Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2023, 2022)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Gastrointestinal Care Excellence Award™ (2023)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
America’s 100 Best Hospitals for Critical Care Award™ (2022)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Joint Replacement Excellence Award™ (2022)
Superior clinical outcomes in knee and hip replacement
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2024, 2023
America’s 100 Best Hospitals for Critical Care Award™
2022
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Gastrointestinal Surgery Award™
2023, 2022
Gastrointestinal Care Excellence Award™
2023
America’s 100 Best Hospitals for Gastrointestinal Care Award™
2022
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Specialty Excellence Awards
Joint Replacement Excellence Award™
2022
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceKaiser Permanente San Rafael Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Kaiser Permanente San Rafael Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Mar 06 2024
Review for Dr. Chan
I asked about, but did not demand, a potential medication for a chronic condition. Dr. Talegon did not allow me to fully express my concerns or to explain legitimate extenuating circumstances and history affecting the request. She did not review my history, beyond current perscriptions, even though...
Mar 03 2024
Review for Dr. Tokcan Ondul Talegon
Would not recommend seeing Dr. Carlson for a checkup. She seems very smart and is probably a great surgeon, but for a screening, she had very little patience and gave off a rushed feeling that she didn't want to take the time to see me or answer my questions. The American Cancer Society & Skin...
Mar 02 2024
Review for Dr. Carlson
Every visit with Dr. Mar is the best a patient can expect. She is friendly, caring, she listens, and an amazing physician. Dr. Mar has helped me over the years in every way possible.
Elizabeth Dunia Feb 28 2024
Review for Dr. Mar
My visit started with Dr. Racines being 40 min late after the nurse had done the initial check. Having just turned 45, I had questions about upcoming test but the doctor didn’t seem interested in my questions, giving generic answers or ignoring them altogether. Some of my concerns involved recent...
Feb 24 2024
Review for Dr. Racines
Location
Kaiser Permanente San Rafael Medical Center
Frequently Asked Questions
Where is Kaiser Permanente San Rafael Medical Center located?
Kaiser Permanente San Rafael Medical Center is located at 99 Montecillo Rd, San Rafael, CA 94903. Find other locations and directions on Healthgrades.
Has Kaiser Permanente San Rafael Medical Center won any recent awards from Healthgrades?
Yes, Kaiser Permanente San Rafael Medical Center has been awarded with Patient Safety Excellence Award™, Critical Care Excellence Award™, America’s 100 Best Hospitals for Gastrointestinal Surgery Award™, and 4 more in the past two years.
Is Kaiser Permanente San Rafael Medical Center highly rated with patients?
63% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Kaiser Permanente San Rafael Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Kaiser Permanente San Rafael Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Kaiser Permanente San Rafael Medical Center profile..
How does Kaiser Permanente San Rafael Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr Chan has been my general doctor for many years. She seems totally competent, though visits regularly feel rushed and impersonal.