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Kaiser Permanente San Rafael Medical Center

Kaiser Permanente San Rafael Medical Center is a medical facility located in San Rafael, CA. This hospital has been recognized for Patient Safety Excellence Award™, Critical Care Excellence Award™, and more.

70%

Patient Experience Rating

6% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2023, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Critical Care Excellence Award™

Critical Care Excellence Award™ (2024, 2023)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2023, 2022)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

Gastrointestinal Care Excellence Award™

Gastrointestinal Care Excellence Award™ (2023)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Critical Care Award™

America’s 100 Best Hospitals for Critical Care Award™ (2022)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Joint Replacement Excellence Award™

Joint Replacement Excellence Award™ (2022)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Breakdown of abdominal incision site

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2024, 2023

America’s 100 Best Hospitals for Critical Care Award™

America’s 100 Best Hospitals for Critical Care Award™

2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

2023, 2022

Gastrointestinal Care Excellence Award™

Gastrointestinal Care Excellence Award™

2023

America’s 100 Best Hospitals for Gastrointestinal Care Award™

America’s 100 Best Hospitals for Gastrointestinal Care Award™

2022

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Hip Replacement

In Hospital

As Expected

Specialty Excellence Awards

Joint Replacement Excellence Award™

Joint Replacement Excellence Award™

2022

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
63%

Patients who gave a rating of 9 or 10

2% lower than the national average

70%

Would definitely recommend

6% higher than the national average

Kaiser Permanente San Rafael Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%71%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%52%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%47%

Kaiser Permanente San Rafael Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%32%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%63%66%

Providers

Provider Reviews

Dr Chan has been my general doctor for many years. She seems totally competent, though visits regularly feel rushed and impersonal.

Mar 06 2024

Review for Dr. Chan

I asked about, but did not demand, a potential medication for a chronic condition. Dr. Talegon did not allow me to fully express my concerns or to explain legitimate extenuating circumstances and history affecting the request. She did not review my history, beyond current perscriptions, even though...

Mar 03 2024

Review for Dr. Tokcan Ondul Talegon

Would not recommend seeing Dr. Carlson for a checkup. She seems very smart and is probably a great surgeon, but for a screening, she had very little patience and gave off a rushed feeling that she didn't want to take the time to see me or answer my questions. The American Cancer Society & Skin...

Mar 02 2024

Review for Dr. Carlson

Every visit with Dr. Mar is the best a patient can expect. She is friendly, caring, she listens, and an amazing physician. Dr. Mar has helped me over the years in every way possible.

Elizabeth Dunia Feb 28 2024

Review for Dr. Mar

My visit started with Dr. Racines being 40 min late after the nurse had done the initial check. Having just turned 45, I had questions about upcoming test but the doctor didn’t seem interested in my questions, giving generic answers or ignoring them altogether. Some of my concerns involved recent...

Feb 24 2024

Review for Dr. Racines

Location

Kaiser Permanente San Rafael Medical Center

99 Montecillo Rd, San Rafael CA 94903

CallDirections

(415) 444-2000

Frequently Asked Questions

Where is Kaiser Permanente San Rafael Medical Center located?

Kaiser Permanente San Rafael Medical Center is located at 99 Montecillo Rd, San Rafael, CA 94903. Find other locations and directions on Healthgrades.

Has Kaiser Permanente San Rafael Medical Center won any recent awards from Healthgrades?

Yes, Kaiser Permanente San Rafael Medical Center has been awarded with Patient Safety Excellence Award™, Critical Care Excellence Award™, America’s 100 Best Hospitals for Gastrointestinal Surgery Award™, and 4 more in the past two years.

Is Kaiser Permanente San Rafael Medical Center highly rated with patients?

63% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Kaiser Permanente San Rafael Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Kaiser Permanente San Rafael Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Kaiser Permanente San Rafael Medical Center profile..

How does Kaiser Permanente San Rafael Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

99 Montecillo Rd

San Rafael, CA 94903

Directions

(415) 444-2000