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Jack Hughston Memorial Hospital

Jack Hughston Memorial Hospital is a medical facility located in Phenix City, AL. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

87%

Patient Experience Rating

15% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2024, 2023, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2024)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Joint Replacement Award™

America’s 100 Best Hospitals for Joint Replacement Award™ (2024, 2023, 2022)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Orthopedic Surgery Award™

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2024, 2023, 2022)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Hip Replacement

In Hospital

Better than Expected

Total Knee Replacement

In Hospital

Better than Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Joint Replacement Award™

America’s 100 Best Hospitals for Joint Replacement Award™

2024, 2023, 2022

America’s 100 Best Hospitals for Orthopedic Surgery Award™

America’s 100 Best Hospitals for Orthopedic Surgery Award™

2024, 2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

Better than Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Orthopedic Surgery Award™

America’s 100 Best Hospitals for Orthopedic Surgery Award™

2024, 2023, 2022

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
88%

Patients who gave a rating of 9 or 10

13% higher than the national average

87%

Would definitely recommend

15% higher than the national average

Jack Hughston Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%82%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%87%81%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%82%71%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%75%64%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%87%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%66%54%

Jack Hughston Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%83%67%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%81%76%

Providers

Provider Reviews

The staff (the whole staff) is wonderful, very helpful and accept my whacky humor with a smile. Doc is great! I couldn't be happier thus far with my shoulder replacement. A few weeks of rehab and I'm looking forward to a great pain free fun filled summer of motorcycles, swimming, paddle boarding,...

Betty Senesac Mar 28 2024

Review for Dr. Young

Dr Gudger was very friendly. He listened to me and I am pleased with the results.

Mar 27 2024

Review for Dr. Gudger Jr

Very prompt with appointment, courteous explained my issues and how we can work to solve it.

Sheryl Anderson Mar 27 2024

Review for Dr. Stewart

Staff was pleasant and friendly. Dr. MacDonald explained the problem with my wrist as we both looked at the Xrays. He suggested surgery, explained the procedure and answered all of my questions.

Mar 27 2024

Review for Dr. Macdonald

No waiting, very efficient. Gave great information and suggestions for care, prevention, recovery and ongoing treatment.

Mar 26 2024

Review for Dr. Macdonald

Location

Jack Hughston Memorial Hospital

4401 Riverchase Dr Apt C, Phenix City AL 36867

CallDirections

(334) 732-3000

Frequently Asked Questions

Where is Jack Hughston Memorial Hospital located?

Jack Hughston Memorial Hospital is located at 4401 Riverchase Dr Apt C, Phenix City, AL 36867. Find other locations and directions on Healthgrades.

Has Jack Hughston Memorial Hospital won any recent awards from Healthgrades?

Yes, Jack Hughston Memorial Hospital has been awarded with Patient Safety Excellence Award™, Outstanding Patient Experience Award™, America’s 100 Best Hospitals for Joint Replacement Award™, and 1 more in the past two years.

Is Jack Hughston Memorial Hospital highly rated with patients?

88% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Jack Hughston Memorial Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Jack Hughston Memorial Hospital?

Phone number, appointment information, and directions can be found on Healthgrades Jack Hughston Memorial Hospital profile..

How does Jack Hughston Memorial Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

4401 Riverchase Dr Apt C

Phenix City, AL 36867

Directions

(334) 732-3000