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HealthGrades' goal is to help consumers make more informed decisions when choosing a healthcare provider. We invite consumers to complete a patient experience survey to share their opinion about a physician they have visited. See how the opinions of patients who have visited this physician compare to the national average for all physicians.
National Average for All Physicians
Average Response for Dr. James Chen
| Ease of scheduling urgent appointments | 2 National Average |
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| Office environment cleanliness, comfort, location |
2 National Average |
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| Office staff friendliness and courtesy | 2 National Average |
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| Wait time before seeing the physician | 2 National Average |
10 - 15 minutes 10 - 15 minutes |
| Spends an appropriate amount of time with patients | ||
| Listens and answers questions | ||
| Helps patients understand their medical conditions | Share Your Opinion To See Other Patients' Responses |
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| Patient trusts physician's decisions/recommendations in the patient's best interest | ||
| Patient would recommend physician to family/friends |
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