Healthgrades
8 Facts About Patient Satisfaction Surveys
Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more that meets the eye when reviewing scores. Here's what you should know
Patient Satisfaction
Patients' feedback on their experience with Dr. Smith
Likelihood of recommending Dr. Smith to family and friends is out of 5
1 response
worse than
national average
Your participation
is confidential
Survey Details
| Dr. Smith's Office & Staff | ||
|---|---|---|
| Ease of scheduling urgent appointments |
1 response
worse than
national average
|
|
| Office environment, cleanliness, comfort, etc. |
1 response
worse than
national average
|
|
| Staff friendliness and courteousness |
1 response
worse than
national average
|
|
| Total wait time (waiting & exam rooms) |
10 – 15 minutes
1 response
same as
national average
|
|
| Experience with Dr. Smith | ||
| Level of trust in provider's decisions |
1 response
worse than
national average
|
|
| How well provider explains medical condition(s) |
1 response
worse than
national average
|
|
| How well provider listens and answers questions |
1 response
worse than
national average
|
|
| Spends appropriate amount of time with patients |
1 response
worse than
national average
|
|
